Sometimes (unfortunately) our email containing the download link winds up in a customer's Spam folder instead of their Inbox. If you've received the email receipt from PayPal for your order (but not the one from shermusic.com), please check your Spam folder first before submitting a support ticket. Thank you!
Orders for individuals are processed by Music Dispatch of Winona, MN.
Any questions concerning shipping or status should be directed to:
Music Dispatch Customer Service (Monday-Friday 9am-5pm).
Phone: +1 (800) 637-2852